About Me
My name is Phillip Newton. I am your next computer guru.
Seriously, though, I am a computer support specialist with over 10 years of experience, including several industry-specific certifications.
- 3869 Belleauwood Drive Apt. #6
- (859) 327-6286
- phillip.newton@gmail.com
Skills
Technical: Have obtained MCP status, as well as A+, and Network+ certifications. Expertise in all types of hardware support, maintenance, and repair, Windows XP, and Ghost. Experienced with Active Directory, Word, Excel, Power Point, Lotus Notes, and Network TCP/IP support.
Work Ethic: Hard-working, reliable, service minded; able to collaborate in a team enterprise.
Communication: Recognized for powerful communications skills, handle high-pressure situations in a professional and effective manner.
Administrative: Effectively manage many different responsibilities simultaneously.
Experience
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Desktop Support Technician August 2006 to Present
Hitachi Automotive Products
- Half day spent on at Hitachi Automotive Products Help Desk, other half on production floor, troubleshooting at users’ desk and or with departmental printers.
- Provide remote and local desktop support for XP, MS Office, and Lotus Notes.
- Troubleshoot hardware, software, and network issues.
- Provide evaluation, quote acquisition, and purchasing of needed hardware.
- Responsible for hard drive data rescue.
- Responsible for cloning and placement of new and reallocated computers.
- Implemented Help Desk Wiki to assist in collaborative cross training for user support.
Experience
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Computer Lab Supervisor July 2002 to June 2005
Information Commons Computer Support Asbury Theological Seminary, Wilmore, KY
- Provided computer software, hardware, network, and video support to students, staff, and faculty in the library computer lab.
- Supervised team of student workers. Also, worked as an independent computer support consultant in free time.
- Worked three additional years (1998-2001) in Information Technology at Asbury as a student, assisting students in computer lab and providing technical setup for events.
Education
Master of Divinity May 2001
Asbury Theological Seminary, Wilmore, KY
B.S., Therapeutic Recreation May 1997
University of South Alabama, Mobile, AL
Certifications